Professional Experience

Lead product discovery and strategy for the nurse application serving 18000+ enterprise users across 200+ hospitals.

• →Own end-to-end discovery and growth for EHR-embedded clinical modules used by thousands of clinicians across one of the largest health systems in the US.
• →Run monthly growth reviews on EHR usage data to track utilization, engagement trends, and reprioritizing roadmap investments.
• →Lead onsite clinician interviews and observational research that reduced care delays by ~30% across targeted workflows.
• →Partner with engineering on product UX, coaching the team on discovery practices and providing just-in-time feedback that keeps builds grounded in real user needs.

Owned the global checkout SDK experience used by 250,000+ merchants. Focused on conversion optimization and developer experience.

• →Owned the full product roadmap for a nurse-facing assignment platform serving 10,000+ nurses
• →Used SQL and behavioral cohort analysis to answer non-obvious product questions, predicting long-term engagement, pinpointing churn risk, and segmenting usage patterns.
• →Conducted extensive user research with nurses, ops leaders, and frontline staff to validate hypotheses and align roadmap priorities with real unmet needs
• →Operated with high autonomy in ambiguous, high-stakes environments, structuring undefined problems and driving outcomes with no micromanagement

Joined as the Customer Success Manager for their residential product called LotVue

• →Analyzed software usage patterns across enterprise clients to identify activation gaps and design targeted adoption strategies
• →Drove measurable platform engagement improvements by translating usage data into client-specific onboarding and expansion plays
• →Built a muscle for reading product health through utilization data which I carried into every PM role since

Joined at the sole hire in the US at this early stage startup to help build and grow their CRM/Commission Reconciliation product, Sparkplug. Over the course of 2 years, I onboarded and trained clients, while helping with new feature discovery and development to stay competitive.

• →Managed a split-timezone operation solo by coordinating with an offshore India team overnight while owning US client relationships during the day, ensuring bug fixes, data migrations, and escalations never stalled across time zones
• →Owned all US client relationships with no playbook and no support structure
• →Defined user stories and managed the product feedback loop between clients and an offshore dev team, driving 95% on-time feature delivery